Dear Valued Guest,

Please take a minute to read our terms and conditions. These exist to make River Motel a safe, happy and welcoming place to stay.

Arrivals and Departures

Check-in is from 2:00pm. Check-out is by 10am. Please contact reception if any additional time is required.

Identification

Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving licence are all accepted as valid forms of identification and must be presented at check-in.

Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over).

Payment

A one-night stay fee will be charged upon booking to confirm your reservation. The balance is due in full the day before arrival, we can not accept cash on arrival.

Our preferred payment method is via credit card, the details of which we require to secure all bookings. Please be aware that we only accept MasterCard and Visa. Card payments incur a 1.5% credit card surcharge.. We do not accept American Express, Diners Club or any other card.

Cancellation Policy

If you do need to cancel your booking please note we can only accept cancellations in writing by email to [email protected] at least 48 hours prior to the booking date/time.  Please include your surname, phone number and reservation number. Either a refund will be provided, less a $30 administration fee per room, or funds paid are held in credit for up to 12 months.

If you notify us less than 48 hours before arrival or in the case of a no show, you will not be entitled to any refund.

River Motel recommends all guests have travel insurance.

The above cancellation policy applies to booking made directly with River Motel (not through any Online Travel Agents).

Use of Credits: A credit can only be used at River Motel.  Credits are valid for a period of 12 months from date of issue, any bookings must be made within this period.  Reservations using a credit can be made by email to [email protected] and can only be used by the nominated recipient of the credit.  Should the total spend be more than the value of the credit, the difference must be paid as per the new booking terms and conditions.

Weekly Rates for Long Term Guests

If a weekly rate is negotiated, a security deposit will be charged and must pay one week in advance at all times.  If a payment is late, the guest will be charged the full rate for the accommodation provided and given twenty-four hours to bring the payment up to date, or they will be asked to vacate the property.

Room Keys

Guests will be given a key to their room when they check-in. If required multiple cards are available. If the guest loses or damages the key, the guest will be charged $50.00 for a replacement – so please keep it safe!

Guest Behaviour

The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave River Motel and will not be given a refund.

Guests are expected to respect other guests, staff and property.

No Smoking

River Motel is a non-smoking hotel. All guestrooms and public indoor and outdoor areas are non- smoking. There is a designated smoking area for your use if necessary.

This policy prohibits smoking of any substance, including cigarettes, cigars, vape products, E-cigarettes and any other smoking substances.

The designated smoking area is located in the car park opposite Reception. it is equipped with an ashtray, please ensure all cigarette butts are disposed of properly.

Any guest found to have smoked in or near any rooms will be charged a $250.00 cleaning fee and asked to leave immediately. A refund will not be issued.

No Drugs

Drug use is illegal in Australia. Any guest found using drugs within any of the Cabins or Villas will be asked to leave the premises immediately. A refund will not be issued.

Dogs & Other Pets

Your socialised dog is permitted in our pet friendly rooms. You must advise us that you have a pet(s) at the time of bookings and there is a $20 charge per pet.

You must agree and adhere to the following rules:

• It is expected that dogs are not aggressive or inclined to bark.
• Must be fully vaccinated, clean and not have fleas.
• Animals must be fully registered and have an identification tag with their name and phone number on a secure collar.
• Animals must be under the effective control of their owner at all times and cannot be left alone in your room at any time.
• Dogs must be on a leash at all times and is not permitted to any common indoor areas.
• Please bring your dog’s bedding as they are not permitted on any furniture. Failure to comply will result in extra cleaning/damage costs.
• Must use designated areas and owners must clean pet waste immediately and dispose of in designated receptacles.

If your dog cannot comply with any of the above, they will be asked to leave, and you will need to go with them. Guests will be expected to reimburse River Motel for any damage or additional cleaning created by their pet during their stay.

Noise Curfew

We ask that everyone abide by our 10pm noise curfew. No music, large outdoor gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our motel. Guests who break this curfew will be asked to leave immediately and no refund will be issued.

Damage to River Motel Property

Guests will be expected to reimburse River Motel for any damage caused by misuse, inappropriate or reckless behaviour during their stay.

Services for Guests

Guests staying at our accommodation will receive daily servicing every day of the week excluding Saturdays, Sundays and public holidays.

We ask that all guests:

• Remove all items from the beds so that the linen can be changed.
• Pick up all items from the floor so that it can be vacuumed and mopped.
• Place all rubbish in bins provided.
• Wash and put away all dishes so that the benches and sinks can be cleaned.

About us

Crestview Lifestyle Park Pty Ltd
ACN 165 876371
Trading as River Motel