Terms & Conditions

Dear Valued Guest,

Please take a minute to read our terms and conditions. These exist to make River Motel a safe, happy and welcoming place to stay.

COVID-19 Policy

For everyone’s safety and peace of mind we recommend that all our staff and adult guests be vaccinated. We are continuously updating our health and safety policy and procedures around COVID-19 in accordance with NSW health directions. In the event that COVID vaccinations are mandated, we reserve the right to decline any bookings where vaccination certification cannot be produced.

Should guests need to cancel their booking due to COVID-19 restrictions, guests will have the option to select a new date for their existing booking, accept a credit valid for up to 12 months or a full refund, please refer to our COVID 19 cancellation policy below for full details.

Arrivals and Departures

Check-in is from 2:00pm. Check-out is by 10am. Please contact reception if any additional time is required.

Identification

Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving licence are all accepted as valid forms of identification and must be presented at check-in.

Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over).

Payment

A one-night stay fee will be charged upon booking to confirm your reservation. The balance is due in full on arrival.

Please be aware that we only accept Mastercard and Visa. We do not accept American Express, Diners Club or any other card.

Cancellation Policy

If you wish to cancel your reservation to receive a refund you will need to notify our reception via email to: [email protected] at least two weeks prior to the booking date. Please note a $30 administration fee will be applied per room.

If you notify us less than two weeks before your arrival date, all but the first nights deposit will be refunded.

If you notify us less than 48 hours before arrival or in the case of a no show, you will not be entitled to any refund.

River Motel recommends all guests have travel insurance.

The above cancellation policy applies to booking made directly with River Motel (not through any Online Travel Agents).

Use of Credits: A credit can only be used at River Motel.  Credits are valid for a period of 12 months from date of issue, any bookings must be made within this period.

Reservations using a credit can be made by email to [email protected] they can only be used by the nominated recipient of the credit.  Should the total spend be more than the value of the credit, the difference must be paid as per the new booking terms and conditions.

If you wish to cancel your reservation to receive a full refund (less $30 administrative fee per cabin/site) you will need to notify our reception at least two weeks prior to the booking date. If you notify us any less than two weeks before your arrival date, or in the case of a no-show, you will not be entitled to a refund.

COVID-19 Flexible Cancellation Policy

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking, accept a credit valid for up to 12 months or a full refund should any of the below criteria impact their planned stay:

  • You or an immediate family member becomes sick with COVID – 19;
  • You are forced into self-isolation; or
  • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination, including where border closures would result in you having to quarantine on your return home.

To request a change to booking dates, receive a credit or a refund in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the motel directly via email at [email protected] Any difference in booking value will need to be paid direct to the motel as per our usual booking terms and conditions.

To utilise this policy a guest must:

  • Have made their booking direct with River Motel (not through any Online Travel Agents)
  • Where requested, provide proof to the motel of COVID-19 impact as listed above.
  • Any cancellation which is deemed not applicable to the COVID -19 Flexible Cancellation Policy will need to comply with the motels usual terms and conditions.

Weekly Rates for Long Term Guests

If a weekly rate is negotiated, a security deposit will be charged and must pay one week in advance at all times.  If a payment is late, the guest will be charged the full rate for the accommodation provided and given twenty-four hours to bring the payment up to date, or they will be asked to vacate the property.

Room Access Cards

Guests will be given an access card when they check-in. If required multiple cards are available. If the guest loses or damages the card the guest will be charged 50.00 for a replacement – so please keep it safe!

Guest Behaviour

The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave River Motel and will not be given a refund.

Guests are expected to respect other guests, staff and property.

No Smoking

Smoking is not permitted in any of rooms or indoor areas. Any guest found smoking inside will be charged a $250.00 cleaning fee and asked to leave immediately. A refund will not be issued.

Ash trays are provided on external walkways and balconies. Please ensure all cigarette butts are disposed in them.

No Drugs

Drug use is illegal in Australia. Any guest found using drugs within any of the Cabins or Villas will be asked to leave the premises immediately. A refund will not be issued.

Dogs & Other Pets

Your socialised dog is permitted in our pet friendly rooms. You must advise us that you have a pet(s) at the time of bookings and there is a $15 charge per pet.

You must agree and adhere to the following rules:

  • It is expected that dogs are not aggressive, inclined to bark
  • Must be fully vaccinated, clean and not have fleas.
  • Animals must be fully registered and have an identification tag with their name and phone number on a secure collar.
  • Animals must be under the effective control of their owner at all times and cannot be left alone in your room at any time.
  • Dogs must be on a leash at all times and is not permitted to any common indoor areas.
  • Please bring your dog’s bedding as they are not permitted on any furniture. Failure to comply will result in extra cleaning/damage costs.
  • Must use designated areas and owners must clean pet waste immediately and dispose of in designated receptacles
  • If your dog cannot comply with any of the above, they will be asked to leave, and you will need to go with them. Guests will be expected to reimburse River Motel for any damage or additional cleaning created by their pet during their stay.

Noise Curfew

We ask that everyone abide by our 10pm noise curfew. No music, large outdoor gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our motel. Guests who break this curfew will be asked to leave immediately and no refund will be issued.

Damage to River Motel Property

Guests will be expected to reimburse River Motel for any damage caused by misuse, inappropriate or reckless behaviour during their stay.

Services for Long Term Guests

Guests staying for longer than seven days will have their accommodation serviced weekly. We ask that all guests:

  • Remove all items from the beds so that the linen can be changed.
  • Pick up all items from the floor so that it can be vacuumed and mopped.
  • Place all rubbish in bins provided.
  • Wash and put away all dishes so that the benches and sinks can be cleaned.

About us

Crestview Lifestyle Park Pty Ltd
ACN 165 876371
Trading as River Motel